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Frequently Asked Questions

The following is a list of most commonly asked questions:

How do I create a new user account?
What courses do you currently offer?
How do I register for a course?
Which methods of payment do you accept online?
What is the cancellation policy if I am unable to attend?
How do I cancel a registration?
What do I do if I've lost my password?
How can I find out what courses I'm registered in?

How do I create a new user account?

In order to register for courses online, you must have an account with Loudoun County Public Schools. Creating an account gives you online access to enroll in courses, view your registration history, change your address and more.

You can go to our Sign up page to create a new account. Note: you must have an email address to set up an account with us.

What courses do you currently offer?

Select one of the Lookup Courses links (in the left navigation bar) to see the list of courses we currently offer.

How do I register for a course?

To register for a course:
  1. Look Up Course - look up the course you want to enroll in on our Course Listing page.

  2. Add to Enrollment Card - click the Add to Enrollment Card button on the Course Information page to start the registration process.

  3. Logon - log on to the system. Note: if you're already logged on, this step will be skipped.

  4. Select Course Fees - select the course fee options (i.e. select registration fee, add optional fees).

  5. Add More Courses - if you are enrolling in other courses, click the Add More Courses button and repeat steps 1, 2, and 4. Otherwise, continue to step 6.

  6. Register for Selected Courses - once you have added all the desired courses to your Enrollment Card, click the Finish Registration button to continue the registration process.

  7. Supplemental Data - some courses require additional registration information (i.e. T-Shirt size, meal preference, etc.). If the course you enrolled in has additional registration information requirements, the Supplemental Data page now opens for you to enter your information. Click the Submit button after entering the information to continue.

  8. Make Payment - enter your payment information then click the Submit Payment button*** (or the Bill Me button if selecting the Invoicing option).

  9. Registration Confirmed - the Registration Confirmation page now opens notifying you that you are enrolled in the course(s). A confirmation email with the registration specifics is also sent to your email address. At this time, you can safely log off the system.
***Important Note for those paying by Credit Card
The Wait page will be displayed to you while the system is waiting for credit card approval. DO NOT move away from this page (click your Back button, select another URL, etc.) until the process is completed. If you do, the approval process is aborted and you WILL NOT be enrolled in the course.

Which methods of payment do you accept online?

Credit Card (ONLINE ONLY), Cash, Check or Money Order

To pay by cash, check or money order: Please mail your registration form and payment to the Adult Education Office. You may also bring your registration and payment in-person to the Adult Education Office during the following hours; Monday – Friday 8:00 a.m. to 4:00 p.m. Please make checks payable to County of Loudoun-Adult Education. (All returned checks are subject to a fee.)

What is the cancellation policy if I am unable to attend?

A refund is automatic if the class selected has been cancelled by the Adult Education Office. A refund will also be given if schedule changes are made by the Adult Education Office. If you must cancel your registration, you must contact the Adult Education office prior to the start of class. NO REFUNDS will be given after the start of class.

How do I cancel a registration?

You cannot cancel a registration online and received a refund on your credit card. To cancel a registration, you must complete the Online Refund Request Form located on our website. You may click here to go direclty to the request form: Online Refund Request Form

Refunds will be submitted via check and will take up to two weeks for processing.

Please contact the Adult Education office if you have any questions.
Adult Education Office
571-252-1393
adult.education@lcps.org


What do I do if I've lost my password?

You can send a request for your password to be sent to your email address on our Lookup Password page.

How can I find out what courses I'm registered in?

To see a list of courses in which you are enrolled, visit the Registration History page then click the appropriate button:
  • Upcoming Courses - view a list of your upcoming courses with dates and location
  • Completed Courses - view a list of completed courses with the hours/ceus/grades earned